FREQUENTLY ASKED QUESTIONS
The Answers You Need
WHAT IS YOUR RETURN POLICY?
Please check Our Policies Page HERE.
DO YOU OFFER GIFT CARDS?
Yes! Gift Cards will be available soon!
WHAT ARE THE PAYMENT OPTIONS?
All payments are securely processed via PayPal. All Major Credit Cards, PayPal and E-Checks are all accepted forms of payment.
ARE YOUR PRODUCTS SOLD OUTSIDE THE US?
Currently we do not have distributors in other countries. However we do frequently ship to Canada, Europe and many other countries throughout the world.
Shipping for one bag is via International First Class Mail. Shipping of 2 or more bags is via International Priority Mail. Import duties may be applied by the postal service on international shipments.
MY TRIP IS VERY SOON. HOW FAST CAN I CAN I GET MY BAG?
Bags ordered with Priority Shipping (and with no embroidery) can generally ship the day they are ordered or the next day and are shipped via USPS Priority Mail. USPS Priority Mail shipping time can generally range from 1 to 4 days. Faster express shipping times are generally available with varying pricing and timing based on shipping destination. Please contact us via our Contact Form to get for specific details for your location.
HOW CAN I WASH MY BAG?
We generally recommend spot cleaning with mild soap and water but many people have reported good success washing their Kyss Bags in their washing machines.
If you choose to use a washing machine, remember:
Remove Lock and Chain Assembly - Disassemble large split ring on inside of bag - Do not put the lock in the washing machine.
Drip Dry - Do not use a dryer.
WHAT DO I DO IF I HAVE FORGOTTEN MY COMBINATION?
Sorry you are having trouble remembering your combination. If we had originally pre-set your combo, we can likely recover it and send it to you via email. Just contact us using our Contact Form.
Unfortunately, in order to re-set your lock combo, you have to know the current combination - That’s the only time the Reset Button on the lock will go in. Otherwise any unscrupulous person could come by at any time, simply re-set your combination and get into your bag.
But have no fear, there are 2 options:
1) Find the Combination - You should be able to find the combination by trying all 1000 combinations, 0-0-0 through 9-9-9. We know this sounds daunting, but it’s not that bad. It’s been successfully done many times. Once you get going it should only take about 30 minutes to try every combination. If you get lucky, you'll hit it early. If you can remember one of the numbers, you should only have to try 100 combos.
2) Purchase a New Lock & Chain Assembly - If you would like to purchase a replacement Lock & Chain Assembly just contact us using our Contact Form. We will Email you an invoice with a Pay Button link. The cost is $11.90 ($7.95 + $3.95 P&H - US addresses).
I TRIED TO SET MY LOCK COMBINATION AND SOMETHING WENT WRONG. NOW I CAN’T OPEN THE LOCK. WHAT DO I DO?
Sorry to hear that you are having trouble setting your lock. But this should be easy to figure out.
In our experience many times the first number of your new combo has been set correctly but the other 2 dials are still at “0” or have not changed from the previous combination. Try that first. And also try that on the other side of the lock.
If the lock still won’t open, Set the 1st dial to the 1st number of your new lock combo that you were trying to set. Now index the 2nd and 3rd dials from 00 to 99, trying to open the lock after each setting. it should take about 5 minutes to find the current combo and open the lock.
Then carefully re-follow the instructions to re-set the lock to the combo that you want.
ARE YOUR BAGS WATERPROOF?
Our bags are made with water-resistant materials - A PVC-Coated 600D Polyester Canvas Outer Shell with a Rip-Stop PVC-Coated Nylon Inner Liner. However, since our bags have sewn seams, they are not 100% water-proof. A water-proof bag would have to be made from plastic sheet with heat-sealed or glued seams.
For full waterproofing we recommend using a heavy duty zip-seal bag inside your Kyss Bag to keep your electronics and other valuables 100% protected from water. Then you have both theft and full water protection.
WHY DOES MY LOCK HAVE A SLIGHT OPENING GAP WHEN LOCKED?
This is our new larger stronger lock design. And the cam in the locking hinge mechanism is designed in a way that allows the lock gate to shift slightly when locked - This mechanism actually makes the lock gate stronger against any attempt to force it open.
I HAVE DECIDED I WANT EMBROIDERY BUT I HAVE ALREADY ORDERED MY BAG. CAN I ADD EMBROIDERY?
Yes. Adding embroidery is not a problem.
Just go back on to our website and order the embroidery separately. Please note in the Special Instructions that the embroidery is to be added to an existing bag order. We'll match the bag to the embroidery and send a confirmation email summarizing the combined order.
I WANT MY ORGANIZATION/ BUSINESS LOGO EMBROIDERED ON MY BAG. CAN THAT BE DONE?
Yes. We can embroider unique organization or business logos. However the logo must first be digitized into embroidery machine software code before it can be stitched. The one-time digitization charge is $50-$75 (depending on logo size and complexity) in addition to the per bag stitching cost. So unless you are ordering a larger quantity, it may be more cost effective to see is we can find a stock image that may meet your needs.